Returns & exchanges
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Ways to return..
Return In-Store
Return - ParcelPoint
Return - Australia Post
Return - In store
You are welcome to return an item in store. Please note, we do not accept returns for Big & Bulky items.
To return in store, make sure your item:
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Was purchased from Myer
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You have a record of purchase
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Purchase is within return policy dates
Return - ParcelPoint
We’ve partnered with ParcelPoint to make returning online orders even easier. Choose from more than 1,300 drop-off locations, open seven days a week.
To return with ParcelPoint, make sure your item:
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Was purchased on myer.com.au
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Meets the above returns conditions (unless the product does not meet the consumer guarantees)
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Maximum size is 120cm cubic dimensions (adding together the length, width and height). Which is about the size limit of airline carry-on luggage. Maximum weight is 10kg. How to return with ParcelPoint:
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If you item meets the above conditions, select 'ParcelPoint Drop Off' as your method of return.
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Complete the form. You will need to provide your online order ID, the name of the person that placed the order, an email address where we can send updates on the progress of the return and an Australian mobile phone number, should we need to contact you.
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Pack the items to be returned.
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Print and attach your returns label which includes tracking and proof of sending for peace of mind.
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Drop off your parcel to any ParcelPoint location. $7.50 fee applies for ‘Change Of Mind’ Parcelpoint Drop-off (Cheapest Option); courier pickup costs extra.
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Return - Australia Post
To return with Australia Post, make sure your item:
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Was purchased on myer.com.au
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Meets the above returns conditions (unless the product does not meet the consumer guarantees)
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Maximum size is 0.25 cubic metres with a maximum length of 105 centimetres. Maximum weight is 22kg.
How to return with Australia Post:
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Select your nearest state from the selection below. This will take you to the relevant Australia Post returns portal where you can add details of your return.
WA
SA & NT
VIC & TAS
ACT & NSW
QLD
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Enter your order information to start the returns process – you will need to provide your Order ID and the email address used to place your order on myer.com.au.
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Select your reason for return using the drop down provided. Please note, a charge will be incurred on ‘change of mind’ purchases. If your return is due to change of mind, you will then be prompted to enter your payment details.
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Print and attach your returns label. If you do not have a printer, simply download the label and present the barcode at a participating Australia Post location, identified by the 'printer symbol', and the label will be printed for you.
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Drop your parcel at one of the 4,400 Australia Post drop-off locations close to you such as post offices, parcel lockers and red street posting boxes.
$12.20 fee applies for ‘Change Of Mind’ Australia Post drop-off.
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